Returns & Refunds Policy

Automatic refill authorization

When your provider prescribes ongoing treatment, your medication refills automatically. By placing your order you authorize Persona Doctors to charge the card on file for each refill on a recurring basis until you cancel.

We notify you about 7 days before each refill is charged, with the scheduled charge date and the expected amount, and a link to skip, delay, or cancel that refill.

Cancellation

• You may cancel, skip, or delay a refill at any time before that refill is charged, from your patient portal, the link in your refill notice, or by contacting patient care
• Once a refill has been charged, that order is final: it is prepared and shipped, and it cannot be cancelled or refunded
• Cancelling stops all future refills; any refill already charged still ships

Returns

• All dispensed prescription medication is final sale. Pharmacies cannot accept returns of dispensed medication, and we do not accept returns
• If your shipment arrives damaged, or is not the medication your provider prescribed, contact patient care within 7 days of delivery and we will replace it at no cost

Refunds

• If our physician reviews your intake and declines to prescribe treatment, we refund your first purchase in full
• Otherwise, payments are non-refundable: there is no money-back guarantee, and we do not refund refills that have been charged