Everything you're wondering, answered

Persona Doctors is online-only medical weight care. You answer a short eligibility check and health intake, choose your treatment and see your exact price at checkout. A physician licensed in your state then reviews your intake. If treatment is right for you, your prescription is sent to a licensed U.S. pharmacy and shipped to your door, and you manage refills and reach your care team from your patient portal.

Prescription weight-loss medications are generally labeled for adults with a body mass index (BMI) of 30 or higher, or 27 or higher with a weight-related condition such as high blood pressure, type 2 diabetes or high cholesterol. They work best alongside changes to eating and activity. Meeting a BMI number doesn't guarantee a prescription: your physician decides based on your full health history.

Your physician may recommend a different path if you're pregnant, breastfeeding or planning a pregnancy; have a history of heart disease, stroke or uncontrolled high blood pressure; have an overactive thyroid or glaucoma; have a history of substance misuse; or take certain medications, such as MAOIs. This isn't a complete list, which is why your intake asks about your health history and current medications.

About 10 minutes. You'll answer a few eligibility questions, then share your health history, current medications and goals. You can see your exact price before you pay anything.

Your height and weight, a list of the medications and supplements you take, your health history (conditions, surgeries and allergies), a shipping address, and a phone number and email address where your care team can reach you. You'll pay by card at checkout.

No. Persona is designed for transparent cash pay: a monthly price for each medication, shown at checkout before you pay, with no surprise bills. If you do have insurance, we'll happily help with prior authorizations for brand-name medications, and medications are FSA/HSA eligible.

You must be at least 18 and located in a state where our clinicians are licensed, and your intake is reviewed by a physician licensed in your state. The eligibility check asks for your state first, so you'll know right away whether we can care for you.

Yes. Tell us in your intake which medication and dose you take now, and who prescribed it. Your physician reviews your history and decides whether to continue, adjust or change your treatment. Keep taking your current medication as prescribed until your new plan is in place.

Depending on your plan and clinical eligibility: compounded semaglutide and tirzepatide (GLP-1/GLP-1+GIP), oral weight-management medications such as metformin, topiramate, bupropion, and naltrexone, hormone therapies including thyroid, testosterone, and menopause care, and physician-selected peptides. Brand-name options like Wegovy® or Zepbound® can be sent to your local pharmacy when appropriate.

Phentermine is a prescription appetite suppressant. It acts on the brain to reduce hunger, which can make a reduced-calorie eating plan easier to follow. It's one of the most widely prescribed weight-loss medications in the U.S. and is taken by mouth, usually once a day.

Yes. Phentermine is FDA-approved for short-term weight management, alongside a reduced-calorie diet and exercise, in adults who meet the BMI criteria on its label. Phendimetrazine and diethylpropion are also FDA-approved for short-term use. Your physician explains how long your treatment is planned for.

Phentermine is labeled for short-term use. How long you take it, and whether you take breaks or move to a different medication, is your physician's decision, based on your progress, your side effects and your health history. Because phentermine is a controlled substance, your physician follows federal and state prescribing rules, which can include visits and regular check-ins.

The most common include dry mouth, trouble sleeping, a faster heartbeat, constipation and feeling jittery or restless. Many are mild and ease over time. Tell your care team about any side effect; your physician may adjust your dose or timing. If you have chest pain, shortness of breath or fainting, stop the medication and get emergency care.

Diet medications such as phentermine are tablets or capsules, usually taken once a day, that reduce appetite; several are FDA-approved for short-term use. GLP-1 medications such as semaglutide and tirzepatide are weekly injections that slow digestion and help you feel full. The GLP-1 medications we offer are compounded, and compounded medications are not FDA-approved. Your physician helps you weigh the options.

Compounded medications are prepared by state-licensed U.S. pharmacies to a physician's prescription, but they are not FDA-approved and do not undergo FDA review for safety, effectiveness, or quality. Your physician will discuss whether a compounded or brand-name option is right for you.

When your physician finds a brand-name medication appropriate, the prescription can be sent to your local pharmacy. If you have insurance, we can help with the prior authorization your plan may require. What your plan covers, and what you pay at the pharmacy, is between you, your plan and the pharmacy.

Yes. Hormone therapy includes menopause care, testosterone support and thyroid optimization, guided by lab work (labs are billed separately). Prescription B12 injections support energy and absorption and are often added alongside weight care.

Your physician reviews your completed intake after checkout. If more information or a phone or video visit is needed, your care team will explain the next step.

A physician licensed in your state reviews every intake. At checkout you can choose a phone or video visit and pick a time. If your physician needs more information, or a visit is required for your treatment, your care team will help you arrange it.

Your intake is reviewed by an independently licensed physician who holds a license in your state. Medical decisions, including whether to prescribe and at what dose, are made by your physician alone, based on your health history and their professional judgment.

Your care team will let you know, and your physician may suggest another option or a next step with your own doctor. If our physician reviews your intake and declines to prescribe treatment, we refund your first purchase in full.

Yes. Your physician can adjust your dose, timing or medication as your treatment goes on, based on your progress and any side effects. Tell your care team how you're doing from your patient portal.

Send a message from your patient portal, or email support@personadoctors.com. Your care team can help with questions about your treatment, side effects, shipping and billing.

Your cost has two parts: a one-time provider evaluation, and a monthly price for each medication your physician prescribes. Prices depend on the medication, and you see your exact total at checkout before you pay. There's no insurance needed and no contract.

It's your physician's review of your intake, charged once at checkout at the price shown there. It isn't a monthly fee, and it doesn't repeat when your medication refills.

Your first purchase is charged at checkout. When your physician prescribes ongoing treatment, each refill is charged to your card on file. About 7 days before each refill is charged, we send you the charge date and the expected amount, with a link to skip, delay or cancel that refill.

No. Your plan is month-to-month with no cancellation fee. You can cancel, skip or delay a refill any time before it's charged, from your patient portal, the link in your refill notice, or by contacting us.

Cash pay keeps your price simple: you see it before you pay, and there are no surprise bills, claim denials or prior-authorization waits for the care itself. If your physician prescribes a brand-name medication through your local pharmacy, we can still help with your plan's prior authorization.

Your price is shown at checkout and in your patient portal. If your physician changes your medication or dose, the new price is shown before it's charged, and every refill notice states the expected amount about 7 days ahead.

After approval and any required verification, eligible orders are sent to the pharmacy. Your portal shows shipment and tracking updates as they become available. Any shipping charges are shown before payment.

Your prescription is filled by a licensed U.S. partner pharmacy and shipped discreetly to the address you choose. Your patient portal shows tracking as soon as it's available.

When your physician prescribes ongoing treatment, your medication refills automatically each month. About 7 days before a refill is charged, we send you the date and amount, with a link to skip, delay or cancel it. Once a refill is charged, it's prepared and shipped.

Contact us within 7 days of delivery and we'll replace it at no cost. Dispensed prescription medication can't be returned, so please don't send it back.

You can cancel, skip, or delay a refill any time before it is charged, and your plan is month-to-month with no lock-ins or cancellation fees — cancelling stops future charges. Once a refill is charged it ships and is not refunded. All dispensed prescription medication is final sale, so we can't accept returns; if a shipment arrives damaged or isn't the medication your provider prescribed, contact us within 7 days of delivery and we'll replace it at no cost. If our physician declines to prescribe treatment, your first purchase is refunded in full.

From your patient portal, or with the link in the refill notice we send about 7 days before each charge. You can also contact us. Skipping or delaying works any time before that refill is charged.

Choose Sign in at the top of any page. After you enroll, your confirmation email and text also include a link that opens your portal.

Yes. We protect your health information as required by HIPAA, and only the people involved in your care can see it. Our Notice of Privacy Practices explains how your information is used and your rights.

No. Persona Doctors is not an emergency service. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.